Director : Corporate Services
- 047 495 1172
- Magadlak@ksd.gov.za
Personal Assistant
Ms. Nasiphi Mxiki
- 047 495 1172
- Corporate@ksd.gov.za
Corporate Services
The department is responsible for rendering support service to the Administration and Council of KSD Municipality. The support service is rendered through: .
- Provision and management of human resource.
- Building institutional capacity through providing accredited programmes and quality training that is responsive to the needs of KSD.
- Ensuring that employees meet their required outputs and outcomes through individual performance.
- Developing and evaluating Organisational efficiency and provide advisory services on staff establishment, job evaluation and grading.
- Providing employee health and wellness programmes.
- Promoting sound labour relations.
- Provision of records management services.
- Provision of Customer Care Services.
- Providing secretarial services to Council and statutory committees.
- Provision and management of Information and Communication Technology (ICT).
The Department has two divisions, namely; Integrated Human Resources and Organisational Support. Hereunder are the responsibilities executed in each division:
Integrated Human Resources Management Division
Human Resources Administration Unit
Functions:
- Recruitment, Selection and Appointments
- Employee conditions of service
- Leave administration
Human Resources Development Unit
Functions:
- Employee training and development
- Individual performance management
- Skills development and compliance
- Talent management and retention
- Compliance and reporting Collaboration with stakeholders
- Develop an employment equity plan
Organisational Development and Design Unit
Functions incudes but not limited to:
- Develop and update the municipality’s organizational structure to align with its strategic goals and service delivery needs.
- Coordinate the job evaluation and communicate outcomes.
- Change Management: Implement structural changes effectively, ensuring minimal disruption to operations.
- Workforce Planning: Identify staffing needs and optimize human resource allocation based on operational requirements.
- Process Improvement: Recommend improvements to workflows and processes for increased efficiency.
- Monitor and Evaluate: Assess the effectiveness of the organizational design periodically and propose adjustments as needed.
Labour Relations Unit
Functions:
- Manage employee relations
- Handle grievances and disciplinary processes
- Support collective bargaining
- Manage trade union relationships
- Conduct workplace investigations
- Provide training and guidance
- Prevent and resolve strikes or industrial action
- Promote workplace equity
- Dispute resolution and arbitration
- Coordinate the periodic sittings of the Local Labour Forum
Employee Health and Wellness Unit
Functions:
- Promote employee well-being
- Enhance workplace productivity
- Prevent and manage workplace illness
- Create a supportive environment
- Promote compliance with legislation
- Encourage a culture of health awareness
Organisational Support Division
Customer Care Services Unit
Provision of the institutional Customer Care Services through:
- Institutional Complaints Management
- Customer Relations Management
- Management of Customer service desk services and Walkins
- Facilitating of Customer Care Committee to promote and exercise good governance on matters of KSD municipal customers/ stakeholders and residents.
- Coordination and monitoring of Feedback mechanisms i.e. Customer Satisfaction Surveys and Suggestion boxes.
- Fosters the institutional implementation of the Departmental Service Standards and demonstration of Batho Pele principles.
Information and Communication Technology (ICT) Unit
- IT Support and Systems Administration
- Networking, Software and hardware maintenance
- Develop, Review and Implement ICT Governance Frameworks, Strategies, Plans, Policies and Standard Operating Procedure (SOP’s).
- Develop and review immediate, short- and long-term objectives and strategies of the ICT covering application architecture, business architecture, technology architecture, data architecture etc.
- Managing the financial budget of ICT and contracts management of ICT contracts.
- Manage and implement audit action plans, risks mitigation action plans, committee resolutions and reporting different structures of the organisation.
.
Municipal Admin and Records Unit
- Provides a framework for records management and records management systems in the municipality.
- Identify roles and responsibilities of stakeholders in the management of records in the municipality.
- Monitor and provide support for the effective management of records in the municipality.
- Outline processes for document classification, protection and disposal of records in the municipality.
- Archiving of municipal records with archival value.
- Mail management.
- Sitting of Records Management Committee
- Council Support.
- Facilitate sitting of Council and its Committees by providing all necessary administrative support.
Municipal Properties
Municipal Properties section is rendering the following services:
- Provision of cleaning services for Municipal facilities (offices and Halls)
- Bookings of hall use
- Inspection of municipal facilities (halls)
- Office allocation
.
